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Frequently asked questions

Ordering (14)


  1. Do you offer international delivery?
  2. How can I order?
  3. Which items can I order?
  4. I haven't received an order confirmation.
  5. Have you received my order?
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Paying (12)


  1. Where can I find my invoice?
  2. Do the prices on your website include VAT?
  3. The payment method I want to use doesn't work. How is that possible?
  4. Which payment methods do you offer?
  5. An instalment of my payment plan has been reversed. What do I do?
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Cancelling (2)


  1. Can I cancel an order/item?
  2. Can I cancel/return digital course material?
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Digital course material (10)


  1. My digital course material or eBook doesn't work.
  2. I can't open Bundle
  3. I have a question about Bundle
  4. How long can I use my digital course material?
  5. On what devices can I read an eBook?
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Returning (7)


  1. How long does it take before I receive the money for items I have returned?
  2. Can I cancel/return digital course material?
  3. Can I return my item(s)?
  4. I don’t need my item anymore
  5. Is returning free?
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Ebooks (10)


  1. How can I read an eBook (offline)? (+ video)
  2. How do I use an eBook?
  3. How do I activate an eBook? (+ video)
  4. What is Bundle?
  5. Can I return or cancel an eBook?
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My studystore (19)


  1. What are the opening times of the customer service?
  2. What should I do if I move house?
  3. What is Studystore's phone number?
  4. What can I do in my personal environment?
  5. Can I still change my delivery address?
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Selling books (5)


  1. How does it work if I want to sell my books?
  2. Which books can I sell?
  3. When will I receive my money?
  4. Why didn't my book get an offer?
  5. What is the best time to sell my books?
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Delivery (12)


  1. I haven't received all the books/items I ordered. How is that possible?
  2. You sent me a shipping confirmation, but I haven't received the order yet.
  3. I keep getting e-mails that my order is delayed. When will my order arrive?
  4. When will my order arrive?
  5. Is it also possible to pick up my order somewhere else?
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