Frequently asked questions
Ordering (13)
- How can I order?
- Have you received my order?
- I haven't received an order confirmation.
- I forgot to order something.
- I have placed an incorrect order
Paying (12)
- Where can I find my invoice?
- Do the prices on your website include VAT?
- Which payment methods do you offer?
- How does a payment plan work?
- The payment method I want to use doesn't work. How is that possible?
Returning (7)
- How long does it take before I receive the money for items I have returned?
- Can I return my item(s)?
- Is returning free?
- Can I cancel/return digital course material?
- Can I make use of the right of withdrawal?
Ebooks (9)
- How can I read an eBook (offline)? (+ video)
- How do I activate an eBook? (+ video)
- Can I return or cancel an eBook?
- My eBook contains a misprint
- I ordered the wrong eBook