Frequently asked questions
Ordering (14)
- Do you offer international delivery?
- How can I order?
- I haven't received an order confirmation.
- Have you received my order?
- I forgot to order something.
Paying (12)
- Where can I find my invoice?
- Do the prices on your website include VAT?
- The payment method I want to use doesn't work. How is that possible?
- Which payment methods do you offer?
- An instalment of my payment plan has been reversed. What do I do?
Digital course material (10)
- My digital course material or eBook doesn't work.
- I can't open Bundle
- I have a question about Bundle
- Is my digital course material on Bundle secure?
- My Bundle is empty
Returning (7)
- How long does it take before I receive the money for items I have returned?
- Can I return my item(s)?
- I don’t need my item anymore
- Is returning free?
- Can I cancel/return digital course material?
Ebooks (10)
- How can I read an eBook (offline)? (+ video)
- How do I activate an eBook? (+ video)
- What is Bundle?
- How do I use an eBook?
- Can I return or cancel an eBook?
My studystore (19)
- What are the opening times of the customer service?
- What should I do if I move house?
- What is Studystore's phone number?
- Can I still change my delivery address?
- What should I do if my account is blocked?
Selling books (5)
- How does it work if I want to sell my books?
- Which books can I sell?
- When will I receive my money?
- Why didn't my book get an offer?
- What is the best time to sell my books?
Delivery (12)
- I haven't received all the books/items I ordered. How is that possible?
- You sent me a shipping confirmation, but I haven't received the order yet.
- I keep getting emails that my order is delayed. When will my order arrive?
- When will my order arrive?
- Where will my order be delivered and can I change this?