Where can I report a complaint?

We strive to continuously optimise our services. Do you have any suggestions, complaints or ideas about how our services could be better, do you have a complaint about products, or do you find that something is missing on our website? Let us know!
You can reach us by phone on 088 20 30 300 (business days 8:30 a.m. - 5 p.m.), or by e-mailing info@studystore.nl. We will have a personal response for you within one business day.

Are you unsatisfied with the way we handled your complaint? Then you may submit this to the Geschillencommissie Thuiswinkel (Consumer Complaints Board), PO Box 90600, 2509 LP in Den Haag (www.sgc.nl).
You can also submit your complaint to the Geschillencommissie by using the European ODR Platform (http://ec.europa.eu/consumers/odr/).