Delivery (12)

1. I haven't received all the books/items I ordered. How is that possible?
2. You sent me a shipping confirmation, but I haven't received the order yet.
3. I keep getting e-mails that my order is delayed. When will my order arrive?
4. When will my order arrive?
5. Where will my order be delivered and can I change this?
6. My Track & Trace code doesn't work. How is that possible?
7. Is it also possible to pick up my order somewhere else?
8. What happens if I am not at home at the time of delivery?
9. Why did I only receive part of my order?
10. Where is the attachment?
11. Bummer, I ordered the wrong thing. I already have the book. What do I do?
12. The quality of my book is not up to snuff. What now?